Privacy Policy Kiss99 – How We Protect Your Personal Data

Welcome to the Kiss99 Privacy Policy. This document is our commitment to you — our Malaysian users who entrust Kiss99 with your personal information. This Privacy Policy explains in detail how Kiss99 collects, uses, stores, and protects your personal data when you use our platform.

Kiss99 operates in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We take this responsibility seriously because we understand that user trust is the foundation of everything we do. Without your trust, Kiss99 would not be the platform you know today.

By accessing and using the Kiss99 platform — whether via your smartphone's web browser or a computer — you are deemed to have read and agreed to this Privacy Policy. If you do not agree, please discontinue your use of the Kiss99 platform.

Kiss99 collects various types of personal data during the registration process, platform usage, and payment processing. The categories of data collected are as follows:

Kiss99 does not collect unnecessary information and does not request sensitive data such as medical details or religious beliefs. We only collect data that is strictly required to provide the platform's services to you.

Kiss99 uses collected personal data solely for the following legitimate and stated purposes:

• Account management: Creating and maintaining your account, verifying your identity, and managing your login securely.
• Payment processing: Processing deposits via Touch 'n Go, GrabPay, DuitNow, FPX (Maybank2u, CIMB Clicks), Boost, and ShopeePay, as well as withdrawals in Malaysian Ringgit (RM).
• Age verification: Ensuring all users are aged 18 and above before being permitted to bet or play on Kiss99.
• Fraud prevention: Detecting and preventing fraudulent activity, money laundering, and platform abuse.
• Service improvements: Analysing usage patterns to enhance your experience at Kiss99, including slots, football, Live Casino, and e-sports.
• Service communications: Sending important notifications about your account, Kiss99 promotions, and policy updates.
• Legal compliance: Fulfilling legal and regulatory obligations applicable in Malaysia.

Kiss99 does not sell, rent, or disclose your personal data to third parties for marketing purposes. Data sharing only occurs in the following limited circumstances:

• Payment service providers: Required data is shared with providers such as Touch 'n Go, GrabPay, DuitNow, and licensed financial institutions solely for the purpose of processing your financial transactions.
• Game providers: Minimal account information is shared with licensed game providers (such as Pragmatic Play and PG Soft) solely for the purpose of game delivery.
• Legal requirement: Kiss99 may be required to disclose information to Malaysian authorities where mandated by law, court order, or official investigation.
• Fraud prevention: In cases involving serious fraud, relevant information may be shared with the authorities to assist in their investigation.

All third parties who receive data from Kiss99 are required to uphold privacy and security standards equal to or exceeding our own. We do not permit our third-party providers to use your data for their own purposes.

The security of your financial information is a top priority for Kiss99. All transactions on Kiss99 are conducted in Malaysian Ringgit (RM / MYR) and processed through licensed, secure payment channels.

When you make a deposit using Touch 'n Go eWallet, GrabPay, DuitNow, FPX (Maybank2u or CIMB Clicks), Boost, or ShopeePay, the transaction is processed directly through an encrypted payment gateway. Kiss99 does not store your full bank account number, credit/debit card number, or e-wallet password on our servers.

Some of the security measures we apply to financial data:

• End-to-end encryption for all payment data.
• Two-factor authentication (2FA) for transactions above a certain amount.
• 24/7 transaction monitoring to detect unusual activity.
• Withdrawals may only be made to the same account or e-wallet used for the original deposit.

Kiss99 uses cookies and similar technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit a website. The following are the types of cookies we use:

You can manage or delete cookies through your web browser settings. Please note, however, that disabling essential cookies will affect your ability to log in and use certain features of Kiss99.

Kiss99 retains your personal data for as long as your account remains active or as long as necessary to provide services to you. Once you close your Kiss99 account, we will delete or anonymise your data in accordance with the following policy:

• Basic account data: Deleted within 90 days of account closure, unless a legal requirement to retain it for longer applies.
• Financial transaction records: Retained for 7 years in accordance with Malaysian legal requirements relating to financial records and taxation.
• Security activity logs: Retained for 2 years for fraud detection and platform security purposes.
• Support communication data: Retained for 1 year for service quality assurance purposes.

Under Malaysia's PDPA and Kiss99's privacy policy, you have the following rights regarding your personal data:

To exercise any of the above rights, contact the Kiss99 support team via live chat or email at support@kiss99.bet. We will process your request within 30 business days.

Kiss99 is an online betting platform that permitted for individuals aged 18 and above only. We do not knowingly collect personal data from individuals under the age of 18.

Should we discover or determine that personal data has been collected from an underage user without parental or guardian consent, we will take immediate steps to delete that data and close the account in question.

If you know or have reason to believe that a minor has registered or used the Kiss99 platform, please contact us immediately at support@kiss99.bet so that prompt action can be taken.

Kiss99 implements a range of technical and organisational security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction:

• 256-bit SSL Encryption: All communications between your device and Kiss99's servers are encrypted using the latest industry standards.
• Firewall and intrusion detection systems: Our servers are protected by multi-layered firewalls and active monitoring systems.
• Internal access controls: Only authorised staff are permitted to access user data, and every access is logged for audit purposes.
• Regular security testing: Kiss99 conducts regular penetration testing to identify and address system vulnerabilities before they can be exploited.
• Secure data backup: Critical data is backed up regularly to secure, separate locations to ensure swift recovery in the event of an incident.

Kiss99 reserves the right to modify, update, or amend this Privacy Policy at any time to reflect changes in our practices, new legal requirements, or service improvements. Any material changes will:

• Published on this page with the new effective date.
• Notified to users via in-platform notifications on Kiss99 or by email for significant changes.

We encourage you to review this Privacy Policy page regularly — at least once every three months. Your continued use of the Kiss99 platform after any changes take effect constitutes your acceptance of those changes.

If you have any questions, concerns, or requests regarding this Privacy Policy or how Kiss99 handles your personal data, please reach out to us through the following channels:

Kiss99 aims to respond to all privacy-related enquiries within 2 business days. For more complex requests such as data access or deletion applications, the maximum processing time is 30 business days.